Offering you the right holiday insurance to meet your needs
We pride ourselves on offering you cheap holiday insurance at competitive rates which you can buy online

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If you have a question about BenefitsInsurance, please refer to the Help page click here or Frequently Asked Questions (FAQ) click here. If these do not address your question, please email us at and a member of our team will reply within 24-48 hours.


If you would like to become a partner of and offer our products to your employees, friends and family then please contact us at


If for any reason BenefitsInsurance has not provided the service you expected we would like to know about it and try and put it right.

For claims related complaints please contact to the Claims Manager at BenefitsInsurance Travel Claims

PO BOX 1037
Oakleigh House
14-16 Park Place
CF11 1HU
Tel: 0845 070 2845

For other complaints please email us at

In the event you remain dissatisfied and wish to make a complaint you can do so by contacting the Customer Relations Office at:

First Assist Insurance Services Limited
1 Drake Circus
Tel: 0845 071 9069

We aim to resolve any complaint in the shortest time possible however in the event that the complaint requires further investigation, we adhere to the timescales that have been prescribed by the FSA.

If we are unable to resolve your complaint through our internal complaints procedure, you may be able to refer it to The Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR or email them at or by phone at 0845 080 1800. For any further information you can also visit the financial ombudsman website.

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which is authorised and regulated by the Financial Services Authority.
Firm reference number is 501719
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